Initiating Service

Application for Service

You may apply for water and/or sewer service by calling the Customer Service office at 541-450-6035. The Customer Service representative will create an account for you. 

Please be prepared to provide name, current phone number, driver's license or state identification number, employer information and previous address for all individuals who will be on the account. If a member of the household is not on the account they will not be able to access information regarding the account.

Once the account is active, you will receive a welcome letter in the mail. If you have a good account history, or are a new customer with no established history, a deposit will not be required. A deposit may be required, however, based on past history and will be required in full upon set up of the account.

Turning On Your Water

Customers do not have to be home when the water is turned on, but they should turn off all water faucets and valves before leaving. A 24-hour advance notice for connection is appreciated. 

There is no charge to have the water turned on during field operating hours (8 a.m. - 4 p.m., Monday through Friday). After 4 p.m. and during weekends and holidays, a turn-on costs $75.

Sewer-Only Service

If you have acquired a property that has sewer-only service with the City of Grants Pass, please contact the Customer Service Department to have the billing transferred to your name. The City may confirm ownership through the title company or the Josephine County Tax Assessor.