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Citizen Satisfaction Survey

  1. 1. Did the dispatcher answer your call promptly?*

  2. 2. Was the dispatcher courteous?*

  3. 3. Was it your impression that the dispatcher handled your call in a professional manner?*

  4. 4. Did the officer respond promptly?*

  5. 5. Was the officer courteous?*

  6. 6. Was it your impression that the officer truly cared about resolving your problem / complaint?*

  7. 7. Did the officer attempt to answer your questions?*

  8. 8. Was the officer knowledgeable?*

  9. 9. Were you advised of the outcome of your complaint in a timely fashion?*

  10. 10. Were your needs as a victim or witness met by the Police Department? (If no, please write recommendation in space below)*

  11. How would you rate our overall performance with respect to the handling of your problem or complaint? Please use the scale of 1 (poor) to 10 (excellent) shown below.*

  12. If you wish to remain anonymous, please skip this section and click submit at the bottom of the page.

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