Customer Services & Utility Billing

The City of Grants Pass administers water and sanitary sewer services to properties within the city limits and the surrounding area. The city is dedicated to meeting the needs of customers and strives to relay information and service through timely and accurate billings. Billing occurs on a monthly basis.

Water Meters & Valves

City water meters and valves may only be operated by city Public Works. Unauthorized turn-on or turn-off of a water meter or valve may result in a $100 service charge, plus charges for any damage to city equipment.

Monthly Utility Bill

City of Grants Pass utility customers receive a combined bill which includes water, wastewater, transportation, water plant replacement fee and stormwater utility charges. The majority of customers are billed in this manner. The average monthly utility bill for customers who have water, wastewater, transportation, water plant replacement fee and stormwater charges is as follows:

Average Monthly Utility Bill Charges

Example of average monthly utility bill charges
Charge Type

Total Charged
Franchise fee (5% of total water and wastewater charges)
Water meter base charge
3/4" meter
Water volume charge
6 units
Water Plant Replacement Fee
3/4" Meter
Stormwater (single family dwelling)

Wastewater base charge (includes first 2 units of consumption)                             
Wastewater volume charge
6 units
Transportation Utility
Total average monthly charges  

Contact Us

  1. Customer Service

    Email Customer Service

    101 NW A Street
    Room 103
    Grants Pass, OR 97526

    Ph: 541-450-6035


    Monday - Friday
    9 a.m. - 5 p.m.

    Staff Directory