As soon as possible, a Public Works employee will respond and determine if the emerging water is related to a leak on the municipal system. Unexplained water surfacing at any location may not always be related to a leak on the public water system. Sometimes such water is caused by problems related to other utilities such as storm drainage or Irrigation District water.
If a leak is determined to be coming from the municipal system, the responding employee will mark an area surrounding the leak with white paint and inform other utilities of the need for an emergency repair. The other utilities will respond by sending representatives to mark out the locations of their facilities within the painted area.
After these utilities have responded on site, repair work on the leak can then proceed as quickly as possible. The timing in which each particular leak is repaired may vary slightly depending upon its size, location, impact on customer service and other factors. Most water leaks are repaired on same day as reported.