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Citizen Satisfaction Survey
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1. Did the dispatcher answer your call promptly?
*
Yes
No
N/A
2. Was the dispatcher courteous?
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Yes
No
N/A
3. Was it your impression that the dispatcher handled your call in a professional manner?
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Yes
No
N/A
4. Did the officer respond promptly?
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Yes
No
N/A
5. Was the officer courteous?
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Yes
No
N/A
6. Was it your impression that the officer truly cared about resolving your problem / complaint?
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Yes
No
N/A
7. Did the officer attempt to answer your questions?
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Yes
No
N/A
8. Was the officer knowledgeable?
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Yes
No
N/A
9. Were you advised of the outcome of your complaint in a timely fashion?
*
Yes
No
N/A
10. Were your needs as a victim or witness met by the Police Department? (If no, please write recommendation in space below)
*
Yes
No
N/A
Please list your recommendations for the improvement of, or addition to, services, programs, policies, or procedures provided by the Police Department.
Please list your concerns about safety and/or security in your neighborhood or Grants Pass as a whole (please be specific about locations).
How would you rate our overall performance with respect to the handling of your problem or complaint? Please use the scale of 1 (poor) to 10 (excellent) shown below.
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1
2
3
4
5
6
7
8
9
10
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